Effective Date: 28.08.25               

At Southern ID Solutions Ltd, we are committed to conducting our business with integrity, transparency, and responsibility. Our team brings over 30 years of industry experience, and we use this knowledge every day to deliver reliable Auto ID solutions while supporting our customers, employees, suppliers, and community.

Our core values of value, quality, and honesty guide everything we do. We listen to our customers, value their feedback, and continually look for ways to improve our products, services, and business practices.

One of our customers recently summed it up perfectly:

“It’s Southern ID Solution’s honest approach, willingness to help and overall friendly attitude that prompts us to use them time and time again.”

1. Our Customer Commitment

We believe that long-term success comes from building genuine partnerships. Our promise to customers is to:

• Deliver solutions that add real value to your business.
• Provide competitive, transparent pricing with no hidden costs.
• Offer dedicated customer service, including free telephone and remote desktop support.
• Supply high-quality products supported by industry-leading manufacturers.
• Listen to feedback and continually improve our service.

2. Product Quality & Compliance

• We work closely with trusted suppliers and maintain long-term partnerships with leading global manufacturers, including GoDEX, Axicon, Citizen, and Toshiba.
• All products and suppliers are selected based on quality, reliability, service, and integrity.
• Our supply partners maintain internationally recognised standards such as ISO 9001 and BRC accreditation, ensuring consistency, safety, and compliance.
• We aim to deliver solutions that meet the technical and regulatory requirements of industries including food & drink, fresh produce, healthcare, logistics, pharma, manufacturing, pet care, electronics, and horticulture.

3. Staff Safety & Wellbeing

We are committed to creating a supportive and safe working environment for our team.

• All employees have access to a company pension scheme and personal development opportunities.
• Staff are encouraged to join a trade union if they wish.
• Regular reviews and appraisals are carried out to support growth, wellbeing, and professional development.
• Our head office provides a modern, comfortable workspace with secure facilities, parking, and CCTV for staff safety.
• We operate an internship and apprenticeship programme to support students and young people in gaining valuable work experience, with paid placements as part of their development.

4. Environmental Responsibility

We recognise our responsibility to reduce our impact on the environment and work closely with customers and suppliers to encourage sustainable practices.

• We recycle cardboard and other packaging materials wherever possible.
• Single-walled boxes are used for deliveries when appropriate to reduce waste.
• We use environmentally friendly office consumables.
• Our business systems are continually being improved to reduce paper usage, supporting our commitment to becoming a paperless office.
• We encourage suppliers to uphold ethical and environmentally responsible practices throughout their supply chains.

5. Data Protection & Privacy

We take data protection seriously and comply with all relevant UK GDPR and data protection legislation.

• We are transparent about the data we collect, how we use it, and how it is stored.
• Customer data is never sold or leased to third parties for marketing purposes outside of the Southern ID Solutions group, unless required by law.
• Please refer to our Privacy Policy for full details, including how you can access, correct, or request deletion of your data.

6. Community & Social Responsibility

We are proud to invest in and support the communities where we work. Current initiatives include:

• Sponsorship of Littlehampton Rugby Club, helping to maintain facilities and provide opportunities for players of all ages.
• Support for Superstar Arts, a local charity providing creative opportunities for young people and adults with learning difficulties.

We believe in contributing positively to society and will continue to support initiatives that make a difference to people and communities.