Your first point of contact is always Southern ID Solutions.

Our experienced team can assist with:

✅ Printer troubleshooting

✅ Print quality issues

✅ Driver and software support

✅ Label design software assistance

✅ Configuration changes

✅ Remote diagnostics

Many issues can be resolved quickly through telephone or remote support, minimising disruption and avoiding unnecessary downtime.

Where a fault requires hands-on attention, we can coordinate support through our network of approved third-party engineering partners.

Services include:

🔧 On-site repairs

🔧 Workshop repairs

🔧 Preventative maintenance

🔧 Printer installations

🔧 Hardware upgrades

🔧 Technical assessments

🔧 Multi-site support

Our goal is to provide a seamless service experience, with Southern ID Solutions managing the process from start to finish.

We support a wide range of thermal printing equipment including:

• GoDEX
• Zebra
• Toshiba
• TSC
• Printronix
• Citizen

Support for additional manufacturers may also be available.

We can help businesses reduce downtime and improve printer reliability through tailored support arrangements.

Options include:

✅ Preventative maintenance

✅ Ad-hoc repair support

✅ Workshop repair services

✅ Fleet management support

✅ Installation and commissioning

✅ Multi-site support programmes

Every business is different, so we’ll work with you to develop a support solution that suits your operational requirements.