Frequently Asked Questions
see below answers to most of our FAQs
General
We specialise in labelling, printing and packaging solutions—covering thermal transfer ribbons, labels, flexible packaging, label printers, design software, service and technical support. We’ve been in the business since 2003 and work with companies of all sizes across a wide range of sectors.
We’re based in West Sussex, but supply businesses across the UK with next-day delivery available on many core items.
Absolutely. Whether you’re a new customer or have been with us for years, we’re always happy to offer product advice, printer support, and help with anything labelling-related.
Of course. Call us on 01903 502892 or email sales@southernid.co.uk and one of the team will be happy to help.
Yes—we’re the UK’s No. 1 GoDEX Gold Partner and an official supplier of brands like Zebra, Citizen, Toshiba TEC, TSC & Printronix, Axicon, Armor (Inkanto), ITW, Toshiba, BarTender, and Loftware.
Labels
Yes! We offer bespoke labels in any size, shape, material, or adhesive. Whether you need freezer-grade, peelable, waterproof, or pre-printed labels, we’ll match your spec.
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We supply direct thermal, thermal transfer, synthetics, tag stock, freezer-grade, waterproof, gloss, and more. Just let us know your application.
Yes, we’re happy to send free samples for testing on your printer or application.
We supply labels for all major printer brands including Zebra, GoDEX, TSC, Toshiba, SATO, and Citizen. If you’re unsure, we’ll recommend the right label size, roll spec and core.
Most stock labels are available in low volumes. For custom labels, MOQs vary depending on size, material and finish — but we’ll always try to accommodate your needs.
Yes — we offer pre-printed and part-printed label services for batch codes, branding, and full-colour designs.
Ribbons
Wax is for paper labels, wax-resin is for durability on paper or synthetics, and resin is for tough environments like chemicals or high heat. We’ll help you choose the right grade.
We supply flat-head and near-edge ribbons for all major brands. Our team can cross-match your model with the right core, length and ink formula.
Yes. We stock Inkanto (Armor), ITW, Zebra and Toshiba ribbons alongside our own high-quality own-brand grades.
Definitely. We stock high-speed near-edge wax-resin and resin ribbons for use with inline coders like Markem, ICE, Domino, and Videojet.
Yes. We supply ISEGA-certified and BS5609-compliant ribbons for food, pharma and industrial use.
Flexible Packaging
We supply digitally printed pouches (minimum order 500), laminated film on a reel, and plain or custom designs for food, wellness, supplements, petcare and more.
Yes. Send us your artwork and we’ll take care of the rest — or we can help with design setup if you need support.
Stand-up pouches, flat pouches, resealable zips, tear notches, and more — with matt, gloss, soft-touch or rough touch finishes.
Usually 2–3 weeks from artwork approval. Need it faster? We’ll always do our best to help.
Yes. We offer food-contact approved materials and options with recyclable, compostable or mono-material films.
Printers
We supply and support GoDEX, Zebra, Citizen, TSC & Printronix, Toshiba, SATO and others. We’re the UK’s No. 1 GoDEX Gold Partner.
Absolutely. We’ll match your label size, volume, and budget to the best option — whether it’s a desktop or industrial model.
Yes. We offer remote setup, driver installation, media calibration and more. On-site services are available for contracted clients.
From time to time — keep an eye out or get in touch to see what’s available.
We offer repair contracts, ad-hoc callouts, return-to-base servicing, and pre-paid support vouchers. Parts can often be sourced for legacy models too.
Ordering
Call, email or order online (where available). For bespoke items, we’ll send a quote first for approval.
Yes — credit accounts are available for approved customers. Get in touch to apply.
Yes. We’ll always quote you the best available rate based on quantity and frequency.
Yes. We store order history and specs, so repeat orders are quick and easy.
Email us at sales@southernid.co.uk, phone us on 01903 502892 or use our online form. We aim to respond to all enquiries within 2 hours.
Delivery & Returns
Yes. Most stock items ship on a next-working-day service if ordered before cut-off of 13:00.
We’re focused on UK customers, but we can help with export orders internationally — just ask.
Please refer to our terms and conditions for our full returns policy.
Contact us straight away, we will get to the bottom of it and do everything we can to put it right as quickly as possible.
Technical Support
Yes — we provide telephone and remote desktop assistance for setup, troubleshooting, and driver issues.
We support BarTender, Loftware, GoLabel, EnLabel and others — including licensing, template setup and data linking.
Yes. Most issues can be resolved remotely or with simple adjustments. If not, we offer callouts or repairs
Trade & Bulk Orders
Yes — we work with resellers and can provide plain-packaged, unbranded goods.
Yes. We can supply unbranded spec sheets, contracts and guides on request.
Yes — many of our products (labels, ribbons, packaging) can be supplied with your logo or custom messaging.