Meet The Team

Meet the team

Harry is the Managing Director of Southern ID Solutions, leading the business with a hands-on, customer-first approach. He combines strategic oversight with day-to-day involvement, whether that’s refining the sales process, answering technical queries, or streamlining internal systems. With a background in sales, marketing, and operations, Harry is passionate about delivering practical, no-nonsense solutions that work — always with a sharp eye for detail and a focus on creating real value for customers.

If you need someone who’ll actually pick up the phone and know what they’re talking about — it’s probably Harry.

With decades in the industry and more printer knowledge than you’ll find on the internet, Bob is the one we all turn to when things get complex. He founded Southern ID Solutions back in 2003 and continues to play a key role in the business today — offering hands-on support, strategic guidance, and that rare blend of deep technical expertise and practical common sense. From tricky label applications to unusual printer setups, Bob has seen it all, solved it all, and is always ready to share his insight. He’s also a trusted sounding board for the team, helping shape decisions and keeping our standards high — all while ensuring the business stays true to its original values of honesty, reliability, and getting the job done right.

If there’s a tricky problem, Bob’s probably already seen (and fixed) it before.

Hollie is the voice of calm at the centre of it all. As the first point of contact for most customer queries, she keeps everything running smoothly — from managing orders and sending quotes to chasing delivery dates and following up with suppliers. She’s the one making sure nothing slips through the cracks, often juggling multiple tasks while still remembering every detail (even the ones you might have forgotten). Whether it’s a complex label spec, a last-minute delivery, or a repeat order that just needs sorting, Hollie gets it done — efficiently, professionally, and with a reassuring calm that keeps the whole operation ticking over.

If you want something done quickly and with a smile — ask Hollie.

Hanna handles all things finance at Southern ID Solutions, from customer invoicing and reconciliations to keeping our accounts in perfect shape. She’s highly organised, quietly efficient, and plays a vital role in making sure everything behind the scenes runs smoothly. Whether it’s month-end figures or day-to-day admin, Hanna brings calm, accuracy, and reliability to the heart of the business — so the rest of the team can focus on delivering for our customers.

If you’re wondering where that invoice is — Hanna already sent it.

Michelle helps tell our story — and makes sure it’s one worth reading. She’s behind the words you see on our website, in your inbox, and across our campaigns, turning technical detail into clear, engaging content that actually means something. Whether it’s writing a product launch email, planning a sector-specific campaign, or helping refine our tone of voice, Michelle brings consistency, clarity, and creativity to everything she does. She’s the link between what we do and how we communicate it — helping customers understand not just what we sell, but how it solves real problems. Even the geeky bits.

If it reads well or looks good, Michelle probably had something to do with it.

Dom works his magic behind the scenes — building pages, designing visuals, and making sure everything digital runs smoothly. Whether it’s creating new website layouts, refining the user experience, or jumping in to fix a technical glitch, Dom is our go-to for anything web or design-related. He blends creativity with problem-solving, quietly turning ideas into polished, working solutions that look great and function even better. From landing pages to system tweaks, he keeps our digital presence sharp, professional, and always up to speed.

If something technical needs sorting, Dom is already on it.

Elvis the Cavapoo is our four-legged team member and resident bundle of energy. Whether he’s curled up under a desk, inspecting deliveries, or demanding attention during video calls, he keeps everyone smiling.

If you hear barking in the background, don’t worry — it’s just Elvis doing quality control.